Frequently Asked Questions

1. How long is turnaround time for non-personalised products?

The current turnaround time for non-personalised goods are 1-3 working days.

2. How long is the turnaround time for personalised items?

Generally speaking, we have a turnaround time of 5-12 working days. However, it is usually quicker than this unless it is during peak seasons of the year. Please allow up to 3 days extra in the seasonal period (October to January).

3. Can you customise any product?

If you see something you would like personalised which is not on the Personalised category, then please send an e-mail to us and we will see if it can be done for you!

4. Do you have a physical store?

No, we are online based only.

5. Do you ship worldwide?

Yes, we do! A lot of our customers are based in USA, Australia & Europe. 

6. How long does shipping take?

You can find out more information about this on our Shipping & Returns page. It can vary depending where you are in the world.